Refund policy

REFUND & EXCHANGE POLICY

NO RETURNS, NO REFUNDS
All sales are final and we do not offer refunds. We do offer size and colour exchanges under the conditions below.

EXCHANGES

You can exchange your item for a different size or colour if:

- You message us within 48 hours of receiving your order, and
- The item is unworn, unwashed, unused, and in its original packaging, and
- You send the item back within 7 days of our approval.

Exchanges depend on stock. Many of our items are produced in limited batches, so please check with us first. We will confirm that your new size or colour is available before you send anything back.

HOW TO REQUEST AN EXCHANGE

1. Email scrubplusph@gmail.com within 48 hours of delivery with your order number, the item, and the size or colour you want instead.
2. We will confirm availability and send you return instructions.
3. Ship the item back within 7 days of our approval.
4. Once we receive and check the item, we ship out your replacement on our next ship-out day (every Monday and Thursday).

Items sent back without an approved exchange request will not be accepted.

SHIPPING COSTS FOR EXCHANGES

The customer pays shipping both ways for size or colour exchanges.

If we sent you the wrong size, wrong colour, wrong item, or a defective item, we cover all shipping costs.

DEFECTIVE, DAMAGED OR WRONG ITEMS

Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, email us within 48 hours of delivery with your order number and clear photos.

Once we confirm the issue, you can choose either:

- An exchange for the same item in good condition, or another size or colour that is in stock, or
- Store credit for the amount you paid for the item, to use on your next order.

We cover all shipping costs for defective, damaged or wrong items. Store credit is not convertible to cash.

SALE AND FINAL SALE ITEMS ARE FINAL

All sale items are final sale. This includes:

- Anything bought at a sale or reduced price during a sale period
- Items marked "Final Sale", including products in our Final Sale collection
- End-of-run, broken-size or broken-colour clearance items

These cannot be exchanged, returned or refunded for any reason, including fit, sizing, colour preference or change of mind, even if unworn and unwashed. Once the order is completed, the sale is final.

The only exception is a verified manufacturing defect or damage during shipping, reported within 48 hours of delivery with photos. In that case, you can choose an exchange or store credit, as described under Defective, Damaged or Wrong Items.

Please check our Size Guide carefully before buying any sale or Final Sale item. By completing your purchase, you accept that the item is non-returnable.

GIFT CARDS

Gift cards cannot be returned, exchanged or refunded.

QUESTIONS

Email us at scrubplusph@gmail.com and we'll be happy to help you choose the right size before you order.