Refund policy

No Return, No Refund Policy.

Exchange Policy

To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unwashed or unused, and in its original packaging. 

To start an exchange, you can contact us at scrubplusph@gmail.com. If your exchange is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

We must be notified within 48 hours of receiving the item and item must be returned within 7 days from date of notification.

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at scrubplusph@gmail.com

You may only exchange the item to an item that  is ON-HAND. Keep in mind that we have limited stocks on hand and most of our items are for PRE-ORDER.

All shipping costs for returns/exchanges shall be shouldered by the customer (unless the item delivered is defective or an incorrect size/item/color – shipping cost will be shouldered by the shop).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

SALE ITEMS:ARE CONSIDERED  FINAL SALE. No Returns or Exchanges: customers who purchase items during sale period have no option to return them or exchange them for a different size, color, or style. Once the transaction is completed, the sale is considered permanent.